Thomas H. Lee shared what he found to be 5 examples of great healthcare management across the country that required little capital investment, but required people to change the way they work together.
First Example: Transparency at the University of Utah Health Care
In December 2012, their healthcare system began posting on its “Find-a-Doctor” sites all patient comments that were made after office visits. The objective was to get a high volume of comments, so that it would provide an idea of the quality of care that the university offered.
The majority of the comments have been positive, and the few negative ones have been constructive for the physicians. The transparency in the University of Utah’s healthcare system has allowed doctors to become more conscientious and compassionate toward their patients.
Second Example: Shared culture of responsibility at Mayo Clinic
The Mayo Clinic provides exceptional healthcare because of its group culture. All the medical personnel work together to give the patients high-quality, coordinated care.
An example of this group culture is if a patient went to the wrong specialist for a symptom, he or she would be sent to the correct physician, but that original specialist would still maintain contact throughout the patient’s treatment.
Third Example: Teamwork at Northwestern’s Integrated Pelvic Health Program
The Integrated Pelvic Health Program employs specialists in gynecology, urogynecology, and colorectal surgery. What is unique about the program is that physical therapists are also employed by the program, and they communicate with shared patients’ surgeons.
Other examples of co-location for increased teamwork include the Hennepin County Medical Center, which moved its dental next to the emergency department, and the University of Utah, which placed care management inside their intensive care unit,
Fourth Example: Addressing socioeconomic issues at Contra Costa
CEO at Contra Costa said that their job is producing health, not healthcare, and they needed to find someone outside of traditional healthcare to help them combat their patients’ health problems. Through surveying patients in waiting rooms, they discovered that 62% of patients believed that their number one concern was not having enough food, and 58% said they’re second concern was not having housing.
Contra Costa partnered with HealthLeads, an organization that trains college-aged advocates to address socioeconomic issues. Within weeks of the partnership, Contra Costa found that their patients had better control of their symptoms because they had access to healthier foods.
Fifth Example: Consolidating care with the London Strike Initiative
London consolidated the care of patients with strokes from is 34 hospitals to just 8. The concentration of volume at the eight Hyperacute Stroke Centers led to better care and saved money. The mortality rate for a stroke decreased by 25%.
Summary by MedicalGroups.com
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